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Your odds are greater of being mauled at the zoo than becoming a victim of right wing violence.  That’s why I’m tired of hearing ad nauseum that the Tea Party and conservative talk shows are inciting violence among disenchanted Americans.  The ambassadors of doom and gloom hastily, and often erroneously seize upon every opportunity to [...]

In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.Key FindingsKey Finding: Most Important Customer Satisfaction [...]