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In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.Key FindingsKey Finding: Most Important Customer Satisfaction [...]

IntroductionThe Drinks MarketWatch contains the latest news, analysis and opinion, covering all the month’s major issues including mergers and acquisitions, marketing and regulatory issues. It covers the period from November 15 – December 14 2009.Scope*Geographic coverage: global*Category coverage: drinksHighlights Drinks MarketWatch provides monthly insight into the key events in the drinks industryReasons to Purchase*Gain monthly [...]

Very little in the pricing environment in Europe is predictable to pharmaceutical companies and only rarely is much notice given of change. But before the end of 2009, if the European Court of Justice accepts the arguments put to it forcefully by the European Commission and by DocMorris, revolutionary reform among industrys main customer group, [...]

Public hospitals represent a very important market segment for most biopharmaceutical companies in Europe. They are the often the only market for the increasing numbers of speciality drugs emerging from R&D, with many primary care products also unable to get established for maintenance therapy in the community without hospital recommendation first. Though the processes for [...]

Introduction The Food MarketWatch contains the latest news, analysis and opinion, covering all the month’s major issues including mergers and acquisitions, marketing and regulatory issues. It covers the period from November 15 – December 14 2009. Scope *Geographic coverage: global *Category coverage: food Highlights Food MarketWatch provides monthly insight into the key events in the [...]