The upcoming 2008 Outsourcing World Summit® in Orlando will draw hundreds of outsourcing professionals from around the globe representing all industry segments, with information technology and services among the largest sectors attending. The International Association of Outsourcing Professionals (IAOP) also expects nearly half of its 550-plus attendees at the annual conference, Feb. 18-20, to be [...]
In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally.18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.Key FindingsKey Finding: Most Important Customer Satisfaction [...]
Copyright (c) 2008 Jim Yarsinsky As hospital and other health care business offices are compelled to operate “lean and mean” due to severe shortfalls in revenue as cost control measures fail to keep up with rising cost, a growing number are turning to outsourcing their entire business office operations. A typical full-outsourcing engagement would encompass [...]
